Privacy Policy

TutorZone Privacy Policy

TutorZone is committed to protecting and respecting your privacy. This notice aims to inform you of our practices regarding the collection, use, and disclosure of information through this website or our platform.

1. Introduction

This privacy policy, together with our Terms of Service, explains how we handle any personal data you provide to us or that we collect from you. Please read the following carefully to understand our views and practices regarding your personal data.

2. What Information Do We Collect From You, and How Long Do We Keep It?

We may collect and process the following data about you:

2.1. Information You Provide

Required Information: Name, email address, date of birth, gender, mobile number, IP address, and other identifiers used for registration.

Optional Information: Photos, mailing address, qualifications, personal portfolios, certificates, and any other documents you consent to provide.

Communication Records and Requests: Any communication records between you and us, and any requests or relevant advertisements you initiate.

Financial Transactions: Accounting or financial transaction details, including payment card or bank account information.

Surveys and Reviews: Your responses to surveys or questionnaires, such as course reviews shared with other members.

2.2. Information We Collect Automatically

Device and Network Information: Technical details such as IP address, login information, browser type, and operating system.

Activity Data: Aggregated information about your activity on our platform.

2.3. Data Retention

Your data will be retained and protected indefinitely unless you explicitly request deletion. To request deletion, please contact us at admin@TutorZone.com.hk.

3. How Do We Use the Information Collected From You?

We use the collected information for the following purposes:

3.1. Contractual Obligations

To fulfill any contractual obligations between us and you.

3.2. Service-Related Communications

To send you service-related information via email and/or SMS.

3.3. Financial Transactions

To receive payments from you or transfer payments on your behalf.

3.4. Personalized User Profiles

To allow you to personalize your user profile.

3.5. Community Interaction

To facilitate communication and interaction with other members.

3.6. Support Services

To provide access to our support services.

3.7. Legal Compliance

To ensure compliance with applicable laws and our Terms of Service.

3.8. Marketing

To send you marketing materials, with your consent.

3.9. Platform Management

To manage our platform and perform internal operations.

4. Who Do We Disclose Your Information To?

We may share your information with the following entities:

4.1. Community Members

Via your public profile or during the course request process.

4.2. Third Parties

Business partners, social media platforms, advertisers, and subcontractors for technical, payment, or analytical services.

4.3. Legal Requirements

When required by law or in good faith belief that such disclosure is necessary.

5. How Do We Use and Manage Your Messages?

We may review messages to prevent fraud, improve services, and provide customer support. Otherwise, we do not scan messages for commercial or advertising purposes.

6. Targeted Advertising and Communications on Social Media

With your consent, we may use your information for targeted advertising on social media. You can opt out by configuring your social media settings.

7. Will Your Information Be Transferred?

We store personal data in Hong Kong but may transfer some data to third countries with appropriate safeguards in place.

8. What Are Your Rights Regarding Your Personal Data?

You have the right to access, correct, delete, restrict processing, object to processing, and data portability. You can exercise these rights by contacting our Data Protection Officer at admin@TutorZone.com.hk.

9. Password Confidentiality

You are responsible for keeping your password confidential.

10. Links to Other Websites

Our platform may contain links to other websites which have their own privacy policies.

11. Changes to Our Privacy Policy

We will post any updates to this notice on our website and notify you when appropriate.

12. Contact Information and Data Protection Officer

If you have any questions or concerns, please contact our Data Protection Officer via our website or at admin@TutorZone.com.hk.

---

This privacy policy is intended to comply with general privacy policy guidelines and should be updated as necessary to ensure compliance with applicable laws.

Last Modified: 20/02/2025