S5 Tourism And Hospitality Practice Paper | Package Pricing, Airline Time Zones, Hotel Metrics And Carrying Capacity (with Answers)

S5 Tourism and Hospitality Practice Paper | Package Pricing, Airline Time Zones, Hotel Metrics and Carrying Capacity (with answers)

2026-11-14

Tourism and Hospitality – Secondary 5

S5 Tourism and Hospitality practice paper: package pricing, airline time zones, hotel ADR and carrying capacity. Six questions, 100 marks, 60 minutes.

Paper details　

Industry Structure and Package Pricing

Study the travel agency data below and answer the questions.

#	Question	Answer and marking notes
1	A travel agent builds a three-day package: return air ticket at HK$3200, four hotel nights at HK$750 per night and airport transfer at HK$300. Calculate the net cost of the package.	Answer: 3200 + 4 x 750 + 300 = HK$6500.
2	The agent adds a 12% mark-up on the net cost. Calculate the selling price.	Answer: 6500 x 1.12 = HK$7280.
3	A similar package sells in the market at HK$7000. Calculate the percentage by which this package is dearer.	Answer: (7280 – 7000) / 7000 x 100 = 4 per cent.
4	State one difference between a tour operator and a travel agent.	Answer: a tour operator assembles and runs the tourism product at its own risk, while a travel agent only books with suppliers for clients and takes a commission.

Air Passenger Transport and Time Zones

Use the flight data below.

#	Question	Answer and marking notes
5	A flight leaves Hong Kong at 09:40 HKT, flies for 12 hours 25 minutes and lands in London (winter, UTC+0). Calculate the local arrival time.	Answer: 09:40 plus 12 h 25 min is 22:05 HKT; less the 8-hour difference the local arrival time is 14:05.
6	The return flight leaves London at 18:10 local time and flies 12 hours 05 minutes. Calculate the arrival time in Hong Kong.	Answer: 18:10 plus 12 h 05 min is 30:15, that is 06:15 UTC the next day; adding 8 hours gives 14:15 HKT the next day.
7	Net fare is HK$4800, fuel surcharge HK$320, airport tax HK$120 and service fee HK$80. Calculate the total ticket price.	Answer: 4800 + 320 + 120 + 80 = HK$5320.
8	The agent earns a 6% commission on the net fare. Calculate the commission.	Answer: 4800 x 6 per cent = HK$288.

Hotel Operating Metrics

A hotel has 320 guest rooms. Answer the questions.

#	Question	Answer and marking notes
9	On one night 272 rooms are sold. Calculate the occupancy rate.	Answer: 272 / 320 x 100 = 85 per cent.
10	Room revenue for that night is HK$435200. Calculate the average daily rate (ADR) and revenue per available room (RevPAR), and explain how they relate.	Answer: ADR = 435200 / 272 = HK$1600; RevPAR = 435200 / 320 = HK$1360, which is also 85 per cent of the ADR.
11	Each room attendant can service 14 rooms per shift. What is the minimum number of attendants needed for 272 rooms?	Answer: 272 / 14 = 19.43, rounded up, so at least 20 attendants.
12	Give one reason for judging hotel performance by RevPAR rather than occupancy alone.	Answer: RevPAR reflects both rate and volume; a high occupancy achieved by cutting rates lowers RevPAR and may not raise total revenue.

Food and Beverage Cost and Pricing

Use the food and beverage data below.

#	Question	Answer and marking notes
13	A dish costs HK$76 in food and the food cost ratio is set at 38 per cent. Calculate the selling price.	Answer: 76 / 0.38 = HK$200.
14	Management requires a 68 per cent gross margin and the food cost is HK$96. Calculate the selling price.	Answer: 96 / (1 – 0.68) = 96 / 0.32 = HK$300.
15	A buffet seats 250 and runs at 88 per cent occupancy with an average spend of HK$268. Calculate the revenue for that session.	Answer: 250 x 88 per cent = 220 covers, and 220 x 268 = HK$58960.
16	Explain the effect on gross profit when the food cost ratio rises while menu prices stay unchanged.	Answer: gross profit falls; the gross margin equals 1 minus the food cost ratio, so each percentage point added to the cost ratio takes one point off the margin.

Traveller Behaviour and Service Quality

Use the visitor survey results below.

#	Question	Answer and marking notes
17	Of 500 visitor questionnaires, 385 report satisfaction. Calculate the satisfaction rate.	Answer: 385 / 500 x 100 = 77 per cent.
18	The destination received 25000 visitors and 155 complaints in a year. Calculate the complaints per thousand visitors.	Answer: 155 / 25000 x 1000 = 6.2 complaints.
19	Explain what reliability means among the five dimensions of service quality.	Answer: reliability means delivering the promised service accurately, for example picking guests up on time and honouring a confirmed booking.
20	Give one example of how cultural differences may affect visitor satisfaction.	Answer: some cultures value personal space and quiet, so a guide who talks loudly throughout the tour may be seen as rude and satisfaction drops.

Sustainable Tourism and Carrying Capacity

Use the destination data below.

#	Question	Answer and marking notes
21	A beach covers 12000 square metres and each visitor needs 6 square metres on average. Calculate the daily carrying capacity of the beach.	Answer: 12000 / 6 = 2000 visitors.
22	In peak season 2600 visitors arrive each day. Calculate the percentage by which demand exceeds capacity.	Answer: (2600 – 2000) / 2000 x 100 = 30 per cent.
23	State three management measures that reduce the environmental impact of tourism.	Answer: cap daily arrivals through a booking system; channel visitors with footpaths and barriers; sort waste and clear it the same day.
24	Explain the meaning of tourism carrying capacity.	Answer: the number of visitors or level of activity a destination can absorb without harming the environment, local culture or the visitor experience.

Find a tutor — free Tutor Registration →

A TutorZone practice paper; original questions and passages, not publisher material.