Secondary 5 Tourism And Hospitality Studies Practice Paper: Tourism Industry, Visitor Behaviour, Destination Appeal, Hospitality Service And Financial Management

Secondary 5 Tourism and Hospitality Studies Practice Paper: Tourism Industry, Visitor Behaviour, Destination Appeal, Hospitality Service and Financial Management

2026-11-13

Tourism and Hospitality – Secondary 5 – Practice Paper

S5 tourism and hospitality paper: tourism products, visitor segmentation, destination appeal, front office, finance and sustainability.

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Paper details　

Section A: Tourism Industry and Products (16 marks)

Data 1: a destination received 2,400,000 visitor arrivals in 2023 and 2,880,000 in 2024. Answer all four parts and show your working.

#	Question	Answer and marking notes
1	(a) Find the percentage growth in visitor arrivals in 2024.	Answer: (2,880,000 – 2,400,000) / 2,400,000 x 100% = 20%. (Marking: formula 1, substitution 1, value 1, per cent sign 1)
2	(b) 45% of the 2024 arrivals stayed overnight, averaging 3.2 nights. Find the total room nights of overnight visitors.	Answer: 2,880,000 x 45% = 1,296,000 overnight visitors; 1,296,000 x 3.2 = 4,147,200 room nights. (Marking: visitors 2, nights 2)
3	(c) Total visitor spending was 36 billion dollars and the tourism multiplier is 1.8. Find the total economic benefit.	Answer: 36 billion x 1.8 = 64.8 billion dollars. (Marking: multiplier concept 2, calculation and unit 2)
4	(d) Gross domestic product of the destination was 2,400 billion dollars. Find the share of tourism benefit in GDP.	Answer: 64.8 / 2,400 x 100% = 2.7%. (Marking: formula 2, calculation 1, per cent sign 1)

Section B: Visitor Behaviour and Market Segmentation (16 marks)

Using the 2024 figures in Data 1, answer all four parts.

#	Question	Answer and marking notes
5	(a) Four segments take 30%, 25%, 20% and 25% of arrivals. Find the number of arrivals in each segment.	Answer: 864,000; 720,000; 576,000; 720,000 arrivals. (Marking: 1 mark each)
6	(b) 2,880,000 arrivals spent 36 billion dollars in total. Find the average spending per visitor.	Answer: 36,000,000,000 / 2,880,000 = 12,500 dollars. (Marking: formula 1, calculation 2, unit 1)
7	(c) Overnight visitors spent 18,000 dollars each and there were 1,584,000 same day visitors. Find the average spending of same day visitors.	Answer: overnight spending 1,296,000 x 18,000 = 23.328 billion; remainder 36 – 23.328 = 12.672 billion; average 12,672,000,000 / 1,584,000 = 8,000 dollars. (Marking: overnight 2, remainder 1, average 1)
8	(d) Of 500 visitors surveyed, 180 had visited before and 385 were satisfied. Find the repeat visit rate and the satisfaction rate.	Answer: repeat rate 180 / 500 x 100% = 36%; satisfaction 385 / 500 x 100% = 77%. (Marking: 2 marks each)

Section C: Destination Appeal and Seasonality (16 marks)

Data 2: the destination has 24 major attractions (12 heritage sites, 8 natural sites, 4 theme parks) and a hotel with 400 rooms.

#	Question	Answer and marking notes
9	(a) Find the percentage share of each of the three attraction types.	Answer: heritage 12 / 24 = 50%; natural 8 / 24 = 33.3%; theme parks 4 / 24 = 16.7%. (Marking: 1 mark each, total 100% 1 mark)
10	(b) Occupancy was 92% over 90 peak days and 58% over 275 low season days. Find the annual occupancy rate.	Answer: peak 400 x 92% x 90 = 33,120 room nights; low 400 x 58% x 275 = 63,800; total 96,920 of 146,000 available; occupancy 66.4%. (Marking: room nights 1 each, occupancy 2)
11	(c) Total room revenue was 77,536,000 dollars. Find the average daily rate (ADR) and revenue per available room (RevPAR).	Answer: ADR = 77,536,000 / 96,920 = 800 dollars; RevPAR = 77,536,000 / 146,000 = 531.1 dollars. (Marking: ADR 2, RevPAR 2)
12	(d) Management plans a 25% low season discount, expecting low season occupancy to rise to 72%. Compare low season room revenue and comment on the strategy.	Answer: new rate 600 dollars; new revenue 400 x 72% x 275 x 600 = 47,520,000; original 63,800 x 800 = 51,040,000; a fall of 6.9%, so the discount does not raise revenue and variable costs must be cut. (Marking: new revenue 1, comparison 1, conclusion 2)

Section D: Front Office Operations and Staffing (17 marks)

The hotel has 400 rooms. The front office assigns one receptionist per 80 rooms and operates three shifts a day.

#	Question	Answer and marking notes
13	(a) Find the receptionists needed per shift, the daily total, and the establishment after adding 20% for leave cover.	Answer: 400 / 80 = 5 per shift; 15 over three shifts; plus 20% cover = 18 staff. (Marking: per shift 2, three shifts 1, cover 2)
14	(b) List the four main steps of the check in process and state the service point of each step.	Answer: verify the reservation (name and dates), check identity and payment (protects both sides), issue the key card and explain facilities (fewer enquiries), update room status (housekeeping follow up). (Marking: 1 mark per step with a service point)
15	(c) The hotel expects 4% no shows. Find the acceptable number of overbooked rooms and explain the risk.	Answer: 400 x 4% = 16 rooms; if the arrival rate is higher than expected some guests cannot be housed, requiring a walk to a comparable hotel and compensation. (Marking: number 2, risk 2)
16	(d) One room allocation failure costs 800 dollars for a night plus 200 dollars transport. There were 10 cases this month. Find the total compensation and its share of monthly room revenue.	Answer: 1,000 dollars each, total 10,000; monthly room revenue 77,536,000 / 12 = 6,461,333; share 0.15%. (Marking: total 2, share 2)

Section E: Rooms and Food Service Financial Calculations (20 marks)

Data 3: the hotel restaurant earned 1,600,000 dollars this month with food cost of 480,000 dollars, 20,000 covers and fixed costs of 672,000 dollars.

#	Question	Answer and marking notes
17	(a) Find the food cost percentage and the gross profit margin.	Answer: cost 480,000 / 1,600,000 x 100% = 30%; margin 70%. (Marking: cost rate 3, margin 2)
18	(b) Find the average spend per cover and the average contribution per cover.	Answer: 1,600,000 / 20,000 = 80 dollars; contribution (1,600,000 – 480,000) / 20,000 = 56 dollars. (Marking: 2 marks each, unit 1)
19	(c) Fixed costs are 672,000 dollars a month and the contribution rate is 70%. Find the break even revenue and the covers required.	Answer: 672,000 / 70% = 960,000 dollars; 960,000 / 80 = 12,000 covers. (Marking: revenue 3, covers 2)
20	(d) If prices rise 10% and covers fall 5%, find the new revenue and the percentage change in gross profit.	Answer: new revenue 1,600,000 x 1.1 x 0.95 = 1,672,000; new gross profit 1,170,400 against 1,120,000, a rise of 4.5%. (Marking: revenue 2, profit 2, change 1)

Section F: Sustainable Tourism and Crisis Management (15 marks)

Data 4: the site covers 0.06 square kilometres with a comfort standard of 5 square metres per person; peak daily arrivals reach 15,000.

#	Question	Answer and marking notes
21	(a) Find the comfortable carrying capacity at any one time.	Answer: 0.06 square kilometres = 60,000 square metres; 60,000 / 5 = 12,000 people. (Marking: conversion 2, calculation 2)
22	(b) Find how far peak arrivals exceed the capacity in percentage terms and suggest two management measures.	Answer: (15,000 – 12,000) / 12,000 x 100% = 25%; measures such as timed online booking and extra shuttle services with diversion routes. (Marking: percentage 2, measures 2)
23	(c) 10,000 visitors each produce 12 kg of carbon dioxide from local transport and 8 kg per night from accommodation over 2 nights. Find the total emissions.	Answer: 12 + 8 x 2 = 28 kg each; 280,000 kg in total, that is 280 tonnes. (Marking: per person 2, total 1, unit conversion 1)
24	(d) List three elements that a crisis management plan should include.	Answer: risk assessment and early warning, a response team with a contact list, regular drills and post incident review. (Marking: 1 mark each)

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