Tutor Privacy Policy

TutorZone (hereinafter referred to as “the Platform” or “we”) values ​​and is committed to protecting the privacy of its tutors’ personal data. This Privacy Policy aims to explain how we collect, use, store, disclose, and protect the personal data you provide as a tutor, and the rights you can enjoy under applicable privacy protection principles.

1. What personal data do we collect?

To provide tutor matching, class scheduling, and related services, we may collect the following personal information from you:

Basic information: Name, gender, phone number, WhatsApp number, email address, and place of residence.

Professional and academic information: Education, grades, public examination results, teaching experience, subjects taught, grade level taught, language proficiency, expertise, teaching hours, and regional preferences.

Identity verification documents: Photo, student ID, identity verification document, academic certificate, academic transcript, or other documents used to verify identity and eligibility.

Financial information: Payment methods, or other information related to tutor fee payment.

Other information: Information you provide when communicating with this platform, or other information needed to complete matching, process inquiries, follow up on class arrangements, and improve service quality.

2. Purpose of Personal Data

We collect and use your personal data primarily for the following purposes:

Handling tutor registration, establishing and managing tutor files.

We are verifying your identity, academic qualifications, teaching credentials, and relevant background information.

Mentors are matched according to the needs of students or parents.

We will contact you regarding your tutoring case and arrange, coordinate, and manage the class time, location, format, and other related matters.

Handling tutor fees, administrative matters, and payment or refund arrangements.

Improve platform services, handle inquiries, complaints, disputes, or quality monitoring.

Comply with applicable laws, regulations, enforcement requirements, or other compliance needs.

To facilitate tutoring matchmaking, class scheduling, and communication between both parties, this platform may disclose the tutor’s contact information, including phone number, WhatsApp number, or other communication methods, to the relevant parents/students after a successful match, or when it is reasonably necessary to facilitate the match. However, this information will only be used for tutoring matchmaking, class scheduling, class coordination, and other purposes directly related to the services offered.

By submitting their personal information and completing registration on this platform, tutors acknowledge and agree that this platform may process their personal information for the purposes described above, including providing their contact information to relevant parents/students when necessary for direct contact and tutoring arrangements.

3. Your Rights

In accordance with applicable personal data protection principles, you have the following rights regarding the personal data held by this platform:

Please check if we hold your personal data and request a copy.

Request corrections to inaccurate, incomplete, or outdated personal data.

Where applicable, you may be required to cease use of or delete your personal data.

Where applicable, objections may be made to certain data processing methods or restrictions may be requested on such processing.

To exercise the above rights, please contact us through the following methods:

Email: admin@TutorZone.com.hk

Telephone: 6828 1809

4. Data Preservation and Security

We will take reasonable and appropriate technical, administrative, and managerial measures to protect your personal data and prevent unauthorized or accidental access, processing, deletion, loss, or use.

Your personal data will only be retained for the period necessary to achieve the purpose for which it was collected, or as required by applicable law and actual operational needs; when the data is no longer needed for its original or directly related purpose, we will take reasonable steps to delete or anonymize the data.

5. Disclosure and Transfer of Data

Unless we obtain your consent, it is necessary for the original or directly related purpose, or it is required by law, we will not disclose your personal data to any third party arbitrarily.

We may disclose or transfer your personal data in the following circumstances:

Parents/Students: After a successful tutoring match, or where facilitating the match is reasonably necessary, we may provide the parents/students with the tutor’s contact information so that both parties can communicate directly regarding class times, locations, course arrangements, and related matters. This information may only be used for purposes directly related to the tutoring service.

Service providers: This includes payment processing institutions, technical support service providers, website or platform operation service providers, and other partners who assist us in providing services. These individuals may only use the information to the extent necessary to perform their functions.

Legal or security necessity: We may disclose information when required by law, court order, regulatory requirement, or when it is reasonably necessary to protect the rights, safety, or interests of this platform, mentors, parents, students, or other individuals.

6. The Supervisor’s Consent and Responsibilities

When you register as a mentor on this platform and submit your personal information, you acknowledge that the information provided is true, accurate, and up-to-date, and agree that this platform may collect, use, store, and disclose your personal information in accordance with the methods described in this Privacy Policy.

If you do not wish for this platform to provide certain contact information to parents/students, you should notify this platform during registration or as soon as possible thereafter; however, you understand that failure to provide contact information may affect pairing arrangements, classroom coordination, or the services this platform can provide to you.

7. Privacy Policy Updates

This platform may update this Privacy Policy from time to time in response to changes in laws, regulations, regulatory requirements, business operations, or service content. Updated versions will be published on this platform and will take effect upon publication. We recommend that you check the latest version periodically to understand how we protect your personal data.

8. Contact Us

If you have any questions about this Privacy Policy, how your personal data is processed, or requests to access or correct your personal data, please contact us through the following methods:

Email: admin@TutorZone.com.hk

Telephone: 6828 1809