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TutorZone Parent/Student User Guide

Welcome to TutorZone.com.hk, Hong Kong’s leading tutor matching platform! We are committed to helping parents quickly find the most suitable private tutors — whether for academic tutoring, language learning, or hobby development, we can meet your needs.

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1. Register a TutorZone Account

Step 1: Go to the TutorZone Website

• Visit www.TutorZone.com.hk and click “Parent Registration”.
• Or download the TutorZone App (iOS/Android) and register directly.

Step 2: Fill in Your Basic Information

• Parent information: name, contact phone number, email (verification required).
• Student information: your child’s grade level, tutoring subjects, learning goals (e.g. DSE preparation, IB curriculum, Putonghua enhancement, etc.).
• Tutor preferences:
• Teaching mode (home tutoring, online teaching, lessons in public places)
• Tutor gender, qualification requirements (e.g. university student, full-time tutor, graduate of a prestigious school)
• Tuition budget ($150–$500+ per hour)

Step 3: Complete Registration

• The system will send a WhatsApp verification code; click the code link to activate your account.
• Some premium matching services may require uploading proof of identity (to ensure transaction security).

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2. Search for Suitable Tutors

(A) Smart Matching Recommendations

• Based on the requirements you provide, the system automatically recommends 3–5 best-matched tutors and displays:
• Tutor rating (★4.5+ indicates a quality tutor)
• Teaching experience (e.g. “5 years of DSE Maths tutoring experience”)
• Available teaching times

(B) Manual Advanced Filtering

• Use the “Filters” to customise your criteria:
• Subject (Maths, English, Piano, Programming, etc.)
• District (Hong Kong Island, Kowloon, New Territories, or a specified home-tutoring area)
• Tutor type (university student, full-time tutor, graduate of a prestigious school)
• Tuition range ($150–$800+ per hour)

(C) View Tutor Profiles

Parents/students can view:
✅ Teaching qualifications (academic background, relevant certificates)
✅ Past student reviews (genuine parent feedback)

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3. Contact the Tutor

Within 24 hours before the first lesson begins, the platform will provide the matched tutor’s contact phone number to the parent/student; at the same time, the parent’s/student’s contact phone number will also be provided to the matched tutor.

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4. Confirm the Course & Payment Arrangements

(A) Choose a Course Plan

• Single trial lesson: ideal for testing teaching effectiveness over the short term.
• Long-term tutoring plan (fixed monthly hours, suitable for ongoing study).

(B) Secure Payment

• Pay through the TutorZone platform, with support for:
• Credit card (Visa/Master)
• FPS (Faster Payment System)
• PayMe / AlipayHK
• Funds are released to the tutor only after the lesson, safeguarding teaching quality.

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5. Lesson Management & Learning Follow-up

(A) Lesson Reminders

• The system automatically sends lesson reminders (Email/SMS) so you never forget.
• Parents can sync lessons to Google Calendar / Apple Calendar.

(B) View Learning Progress

• Tutors regularly submit learning reports (e.g. test scores, analysis of weaknesses).
• Parents can check their child’s progress anytime under “My Courses”.

(C) Adjust or Cancel Lessons

• To change the time, notify the tutor 24 hours in advance.
• For emergency cancellations, you may apply for a refund (subject to platform policy).

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6. Post-Lesson Reviews & Support

(A) Rate Your Tutor

• After tutoring, you can leave a review to help other parents.
• Highly rated tutors receive more recommendation opportunities.

(B) Customer Service Support

• If you encounter any problems, you can:
• Online customer service (+852 6828 1809)
• Email support (support@tutorzone.com.hk)
• Hotline (+852 90613106)

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Summary: Why Choose TutorZone?

✔ Strict tutor vetting — ensuring teaching quality
✔ Smart matching system — find the most suitable tutor quickly
✔ Secure payment protection — funds released only after the lesson, avoiding disputes
✔ Flexible trial mechanism — change tutors if you are not satisfied

Register now at TutorZone.com.hk and find the best-quality tutor for your child