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Primary English Letter and Email Writing, Paper 3: requests, complaints and apologies
Primary English Letter and Email Writing, Paper 3: requests, complaints and apologies
Practise polite requests, evidence in a complaint, the three parts of an apology and the details an invitation needs.
Focus Use Dear Sir or Madam with Yours faithfully for an unnamed reader, soften requests with Could you please, support a complaint with amounts and dates, and name the problem, the apology and the fix.
01 Paper details (check answers afterwards)
| Item | Detail |
|---|---|
| Questions | 10 |
| Suggested time | 25 |
| Difficulty mix | Foundation 4 · Intermediate 3 · Challenge 2 · Error redo 1 |
| Chapter | Chapter: Primary English: Writing a Letter or Email |
| Level | P4 to P6 |
02 Questions (10 items)
- FoundationMake this request formal for an email to a shop: Can you tell me the price?
- FoundationThe letter opens Dear Mr Lee. Which closing matches?
- FoundationWhat comes first in an English letter: the date or the greeting?
- FoundationRead: I am writing to apply for the summer art course. What is the purpose?
- IntermediateWhich sentence gives real evidence in a complaint about a broken toy?
- IntermediateA letter must state the total cost: 24 pupils, $180 each. What total should it print?
- IntermediateAn apology email should contain which three parts?
- ChallengeRead: Dear Sam, We will hold a party. Best wishes, Tom. What key details are missing?
- ChallengeRead: I would be grateful if you could send me the form. What is the tone?
- Error redoCorrect the answer: Q. Why is this letter wrong? Dear Sir or Madam … Yours sincerely, Amy. A. Because the date is missing.
03 Answers and one-line notes
| # | Answer | One-line note |
|---|---|---|
| 1 | Could you please tell me the price? | Can you is casual; Could you please is the polite email form. |
| 2 | Yours sincerely | A named reader takes Yours sincerely; an unnamed one takes Yours faithfully. |
| 3 | the date comes first | In English letters the date sits above the greeting. |
| 4 | to apply for a summer course | I am writing to apply for states the purpose at once. |
| 5 | I paid $80 on 3 May and the receipt is attached. | Evidence means amounts, dates and receipts the reader can check. |
| 6 | $4 320 | Twenty-four pupils at 180 dollars each gives 4 320 dollars. |
| 7 | what went wrong, an apology and what you will do | An apology names the problem, says sorry and gives the fix. |
| 8 | the date, the time and the place | An invitation must give the date, the time and the place. |
| 9 | a very polite formal request | I would be grateful if is a high-politeness request to an organisation. |
| 10 | Because an unnamed reader takes Yours faithfully | Dear Sir or Madam must end with Yours faithfully. |
04 What to do after marking
- After marking, redo only the wrong items and write down which step went wrong (formula, unit, or misread number).
- Repeat the same item two days later; move to the next paper only when both attempts are correct.
- Parents only need the answer and note columns; there is no need to explain every item.
Questions and answers are written originally by the TutorZone team and are not taken from any school, publisher or examination authority paper. Every value is checked by computer.
